In conversation with Anna Cocke, Isabella Velez & Carmel Waller
How did your company begin?
Omnium Private originated within S-RM’s Lifestyle Team, overseeing the management of S-RM’s ultra-high-net-worth clients. In 2016, it underwent a rebranding to become Omnium Private. The year 2019 marked a significant milestone as we transitioned into an independent company through a management buyout. Since our independence, we’ve maintained our commitment to our original clients while also achieving organic growth to evolve into the company we are today.
What is something that makes you unique and different to other companies offering your services?
At Omnium, we do not view ourselves as a traditional concierge business. We take pride in being trusted partners, consistently providing support not only to our clients but in many cases also to their extended families. This enduring partnership is the reason why many of our clients have remained with us for many years. We handle a diverse array of requests, often coordinating with our clients’ private banks, family offices, property consultants, lawyers, and trustees.
Moreover, we are confident that our team’s unparalleled experience and discretion set us apart from many others in the industry. Our team members boast a global background with years of service, catering to a variety of different clients.
What is your typical profile of a client?
Given we support clients from a wide range of backgrounds and nationalities, we wouldn’t say our clients come, or are referred to us, with a typical profile. Referrals often come to us either from external service providers as they know we have previously helped with a similar matter. We support Royal Families, entrepreneurs, CEOs of FTSE 100 companies, multi-generational families, celebrities and sports professionals.
Have you noticed any specific requests/requirements lately?
More recently I would say we have seen an increase in overseas clients purchasing properties, predominantly in London and getting in touch with Omnium to assist with helping set them up for living. This can range from sorting out all the household utilities to sourcing all household staff. For some, this property may not be their primary residence and therefore whilst they are in residence we are on hand to assist and equally help maintain the property and manage their household staff whilst they are not.
What is the most unusual request you have had from a client?
To be absolutely honest – no request shocks us now! We have done everything from getting a box of Walkers Salt and Vinegar crisps out to France within 6 hours to flying out to St Moritz on the day of completion to set up a chalet to be ready within 2 days for a clients arrival. We may be a small team but incredibly agile and are committed to our clients to help with any request!
How has recent economic head waves affected what you do or your business?
Naturally, what is going on in the wider economy, whether that is in the U.K. or elsewhere has an impact, but perhaps counter-intuitively the last few years since the pandemic have been our strongest. Some clients have looked to revisit budgets/spend and have turned to Omnium to help assist. We have seen an increase in overseas citizens purchasing properties in the UK, and turning to Omnium to assist with a number of requirements.
What’s on the horizon for?
We hope continued growth, that is both in the number of clients we look after but also doing more for those clients we already work for. We work closely with our clients, and with some speak weekly, and therefore building strong relationships with our clients will remain important.
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Tenancy charges may vary, depending on the agreement we have with you, so it’s best to ask the INHOUS lettings department.
The following payments may apply when entering an Assured Shorthold Tenancy:
| First month’s rent | In advance |
| Tenancy Deposit | 5 weeks, or 6 weeks if annual rent is over £50,000 |
| Holding Deposit | One week’s rent, put towards your first rent due |
| Early termination when requested by the tenant | A charge not exceeding the financial loss experienced by the landlord |
| Default charge for late payment of rent | A maximum of 3% above Bank of England base rate, charged when rent is more than 14 days late |
| Default charge for replacement of lost key or security device | Equivalent to cost incurred |
| Changing the tenancy documents after the commencement of the tenancy, including change of sharer | £50 incl. VAT |
The following payments may apply when entering a Non-Housing Act Tenancy:
A Non-Housing Act Tenancy is formed when the annual rent exceeds £100,000 or the property is occupied by a Company rather that an individual.
| Inclusive of VAT | |
| Tenancy Setup Fee drafting and execution of tenancy agreement if supplied by us, collecting and holding the Security Deposit as Stakeholder, issuing protection certificates, if applicable, Open Banking type referencing of tenant and initial Right to Rent Checks | £360 |
| Check-in Fee checking into the property and reviewing inventory | minimum of £130 |
| Tenancy Continuation negotiating and drafting an extension | £150 |
| Change of Sharer – Deed of Assignment | £120 |
| Early Termination – Deed of Surrender | £120 |
| Guarantor Referencing Fee (each): | £30 |
| Deed of Guarantee Fee: | £50 |
| Late payment of rent | 3% above the Bank of England base rate |
This guide is for tenants and landlords in the private rented sector to help them understand their rights and responsibilities. This guide includes a checklist and further detail on each stage of the rental process.
Tenancy charges may vary, depending on the agreement we have with you, so it’s best to ask the INHOUS lettings department for a full breakdown of costs. Here’s a list of what you can typically expect to pay:
| Lettings Service Only: | 10%+VAT (12% inc. VAT) – Including rent collection |
| Letting and Management Service: | 16%+VAT (19.2% inc. VAT) |
| Short Let (less than 6 months): | 24%+VAT (28.8% inc. VAT) |
| Lettings Renewals Service: | 8%+VAT (9.6% inc. VAT) |
| Lettings and Management Renewal: | 14%+VAT (16.8% inc. VAT) |
| Short Let Renewal (less than 6 months): | 24%+VAT (28.8% inc. VAT) |
Additional non-optional fees and charges
We will not be charging clients fees for referencing, tenancy agreements or deposit registration.
The costs of a clean, EPC, gas safety, EICR, PAT and inventory are set by third party suppliers and prices may vary. The below schedule is to give you an idea of what you would typically pay.
All fees stated are inclusive of VAT (calculated at 20%):
During the tenancy (if required
INHOUS is a member of and covered by the ARLA/Propertymark Client Money Protection (CMP) Scheme.
We are also a member of a redress scheme provided by The Property Ombudsman www.tpos.co.uk.