By Sylvie Harris, Polly Clark & Georgia Maytum
How did Maytum & Clark Lifestyle begin?
Maytum & Clark Lifestyle originated from a shared time at Harrods, where we collectively led the ‘Beyond Lifestyle’ team for a cumulative 15 years. This experience gave us a profound insight into the desires and expectations of High Net Worth (HNW) and Ultra High Net Worth (UHNW) clientele, shaping our commitment to delivering unparalleled service and exceeding client expectations.
What is something that makes Maytum & Clark unique and different to other companies offering Concierge services?
Maytum & Clark stands out in the realm of concierge services due to our boutique size – comprising only two individuals. This unique characteristic enables us to provide an exceptionally personalised service. While our scale may not align with every client’s needs, many appreciate the intimate nature of our operation. Our small team allows us to forge genuine connections with our clients, understanding their preferences, likes, and dislikes on a deeper level. Consequently, we curate bespoke experiences and events tailored precisely to their individual tastes, ensuring an unparalleled level of satisfaction and engagement.
How has the business evolved since you began?
Whilst we were initially focused solely on serving private clients and their families, our portfolio has expanded to include a select group of esteemed corporate clients from a number of industries such as finance, property and tech. This transition has broadened our scope of services, allowing us to cater to a diverse range of requests on a consistent basis.
Moreover, we have ventured into corporate gifting; crafting innovative and thoughtful gift ideas for both clients and employees, which has become a cornerstone of our service offerings.
What is your typical profile of a client?
At Maytum & Clark Lifestyle, we pride ourselves on catering to a diverse array of clients, with no typical profile to speak of. Our clientele spans various nationalities, age groups, and interests, reflecting the rich tapestry of individuals we serve. What unites them is their shared desire for a comprehensive family-wide concierge service.
Our most valued clients are often extended families who leverage our services collectively as well as individually. We offer a holistic “360 lifestyle” service tailored to the entire family unit, while also attending to the unique needs and preferences of each individual member.
Have you noticed any specific requests/requirements lately?
Lately, we’ve observed a surge in requests for Taylor Swift concert tickets, indicating a notable fanbase among our clientele, affectionately dubbed “Swifties.”
Additionally, there’s been a growing trend towards bespoke travel experiences. Clients are seeking meticulously crafted itineraries tailored to their specific desires, often venturing beyond conventional offerings. For instance, we orchestrated a bespoke whisky tour in the Scottish Highlands for one family, while another client embarked on a lavish two-week gastronomic odyssey via private jet, exploring six culinary hotspots around the globe.
What is the most unusual request you have had from a client?
One particularly memorable request came from a client whose daughter had an unusual craving before her upcoming flight home. She tasked us with sourcing and delivering precisely 30 packets of orange-flavoured Haribo gummy bears, with strict instructions that no other colors were permissible. Despite its whimsical nature, we approached the task with our signature dedication to fulfilling even the most unique requests, ensuring that her inflight snacks were precisely tailored to her preferences.
How has recent economic head waves affected what you do or your business?
With companies tightening their belts and implementing cuts in hospitality and budgets, we’ve observed a decrease in corporate events such as away days and client entertainment. This shift has prompted us to adapt our strategies and offerings to better align with the evolving needs and constraints of our corporate clients. Despite these challenges, we remain committed to providing unparalleled service and support to our clientele, navigating through economic headwinds with resilience and creativity.
What’s on the horizon for Maytum & Clark?
As we look ahead, we’re eagerly anticipating the vibrant British Social summer season, which promises a plethora of exciting events for our clients to enjoy. From the prestigious Ascot races and the electrifying British Grand Prix to the iconic Wimbledon championships and the illustrious Henley Royal Regatta, there’s no shortage of prestigious gatherings to partake in.
Moreover, this summer boasts an impressive line up of performances by renowned artists such as Bruce Springsteen, Taylor Swift, and Robbie Williams. Many of our clients flock to London during the summer months, drawn by the allure of these world-class events and entertainment offerings. It’s a time of year that we relish, as we delight in curating unforgettable experiences and ensuring that the whole family is thoroughly entertained throughout the season.
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Tenancy charges may vary, depending on the agreement we have with you, so it’s best to ask the INHOUS lettings department.
The following payments may apply when entering an Assured Shorthold Tenancy:
| First month’s rent | In advance |
| Tenancy Deposit | 5 weeks, or 6 weeks if annual rent is over £50,000 |
| Holding Deposit | One week’s rent, put towards your first rent due |
| Early termination when requested by the tenant | A charge not exceeding the financial loss experienced by the landlord |
| Default charge for late payment of rent | A maximum of 3% above Bank of England base rate, charged when rent is more than 14 days late |
| Default charge for replacement of lost key or security device | Equivalent to cost incurred |
| Changing the tenancy documents after the commencement of the tenancy, including change of sharer | £50 incl. VAT |
The following payments may apply when entering a Non-Housing Act Tenancy:
A Non-Housing Act Tenancy is formed when the annual rent exceeds £100,000 or the property is occupied by a Company rather that an individual.
| Inclusive of VAT | |
| Tenancy Setup Fee drafting and execution of tenancy agreement if supplied by us, collecting and holding the Security Deposit as Stakeholder, issuing protection certificates, if applicable, Open Banking type referencing of tenant and initial Right to Rent Checks | £360 |
| Check-in Fee checking into the property and reviewing inventory | minimum of £130 |
| Tenancy Continuation negotiating and drafting an extension | £150 |
| Change of Sharer – Deed of Assignment | £120 |
| Early Termination – Deed of Surrender | £120 |
| Guarantor Referencing Fee (each): | £30 |
| Deed of Guarantee Fee: | £50 |
| Late payment of rent | 3% above the Bank of England base rate |
This guide is for tenants and landlords in the private rented sector to help them understand their rights and responsibilities. This guide includes a checklist and further detail on each stage of the rental process.
Tenancy charges may vary, depending on the agreement we have with you, so it’s best to ask the INHOUS lettings department for a full breakdown of costs. Here’s a list of what you can typically expect to pay:
| Lettings Service Only: | 10%+VAT (12% inc. VAT) – Including rent collection |
| Letting and Management Service: | 16%+VAT (19.2% inc. VAT) |
| Short Let (less than 6 months): | 24%+VAT (28.8% inc. VAT) |
| Lettings Renewals Service: | 8%+VAT (9.6% inc. VAT) |
| Lettings and Management Renewal: | 14%+VAT (16.8% inc. VAT) |
| Short Let Renewal (less than 6 months): | 24%+VAT (28.8% inc. VAT) |
Additional non-optional fees and charges
We will not be charging clients fees for referencing, tenancy agreements or deposit registration.
The costs of a clean, EPC, gas safety, EICR, PAT and inventory are set by third party suppliers and prices may vary. The below schedule is to give you an idea of what you would typically pay.
All fees stated are inclusive of VAT (calculated at 20%):
During the tenancy (if required
INHOUS is a member of and covered by the ARLA/Propertymark Client Money Protection (CMP) Scheme.
We are also a member of a redress scheme provided by The Property Ombudsman www.tpos.co.uk.